Your details, in plain words

M L Transfer Namibia CC, Windhoek, Namibia, trading as ML Transfers Namibia. Questions about your details: info@mltransfersnamibia.com.

• When you send an enquiry: your name, email address, phone or WhatsApp number, country, and your trip: dates, who is travelling (and children’s ages), accommodation style, pickup point and your notes.
• When you use the contact form: your name, email address, and if you give them your phone number, party size, travel dates and the journey you are interested in, and your message.
• The internet (IP) address your enquiry came from, to stop spam. It is cleared after 30 days. If you accept a quote, we keep the address you accepted it from, as a record of the agreement.
• When you create an account or sign in: your name and email address (a sign-in link to a new address creates an account); if you choose a password, only a scrambled form of it (a hash, which can’t be turned back into your password); when you last used your account; if you later sign in with Google or Apple (not offered yet), the account ID they give us. The sign-in link we email you works once and expires after 15 minutes; a link to set a password works once and expires after 1 hour; a cookie keeps you signed in, and it ends 30 days after your last visit; the IP address and browser you signed in with are cleared after 30 days.
• When you choose a password, we check it isn’t one already leaked from another website: only the first 5 characters of a scrambled form of it go to Have I Been Pwned, so neither your password nor your email address leaves this site.
• Like every website, the server records each request (the page asked for and the IP address it came from) in a log that is deleted after a few days.
• No advertising or tracking cookies, and no analytics that follow you around the web.

• To reply to you, plan and quote your trip, book it, and keep you up to date about it.
• To keep spam and abuse off our forms and our sign-in.

• M L Transfer Namibia CC: the people who plan and run your trip. Your enquiry also reaches our email inbox, kept by our email provider.
• Resend, which sends our emails (your enquiry to us, and our replies and sign-in links to you).
• Neon, which stores our booking database (in Frankfurt, Germany).
• Cloudflare, which runs this website, keeps its short request log and runs the spam check on our forms.
• Have I Been Pwned, for the password check above: 5 characters of a scrambled form of a new password, nothing else.

These services store and process your details outside Namibia, in Europe and the United States, under their own data protection terms.

We don’t sell your details or give them to anyone for their own marketing.

Internet addresses: 30 days, as above. Sign-in links: they work for 15 minutes. An address typed into Sign in: up to two days, to keep to the sign-in limits. Sign-in sessions: they end 30 days after your last visit, and are then deleted. The server’s request log: a few days.

Your account: while it holds an enquiry or booking, until you ask us to delete it. An account with no enquiry or booking is deleted after 12 months without being used, and one whose email address was never confirmed after 7 days.

Your enquiry and booking details: for as long as we need them for your trip and for our business records. Ask us any time and we delete what we no longer need.

Email info@mltransfersnamibia.com and ask for a copy of the details we hold about you, for a correction, or for deletion. We reply personally.

To have your account deleted, sign in and press “Ask us to delete my account” on My bookings: the request reaches us straight away. Or email info@mltransfersnamibia.com.

To see your enquiries yourself, sign in with the email address you used.